Be Creative Craft Studio has the following Terms and Conditions to ensure parents and carers know and understand their and our responsibilities.

By booking a place, you are accepting and agreeing to the terms and conditions outlined below.

Late Collections:

Please ensure you arrive to collect your child promptly.  If you are running late, please contact Be Creative Craft Studio so that arrangements can be made for staff to stay on site with your child.  Should we need to wait loginer that 15 minutes, a late collection fee will be charged to cover staff members additional hours. The late fee is £5.00 for each 15 mins.

Lost Property:

Be Creative Craft Studio does not accept any responsibility for lost property. All lost property will be kept for a week following workshops and then donated to charity.

Birthday Parties:

Bookings are secured with a non-refundable deposit.  Deposits are non-refundable but transferrable with more than 2 weeks notice.  In the unlikely event of extreme or dangerous weather conditions, Craftiful Studio Ltd will consult with the customer with regards rescheduling the party at everyone’s nearest convenience. 

Refunds will only be issued in the unlikely event of the cancellation of a class or workshop by Be Creative Craft Studio and will not be issued for situations out of our control (i.e. weather, school closures, acts of god).

Be Creative Craft Studio is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across many schools.

If your child is sick or does not attend, we will not be able to issue a refund or credit.  

Birthday Parties – A £50 deposit will be taken at the time of booking to hold the date. The remaining balance must be paid two weeks prior to the party booking.

Cancellations and Refunds:

Bookings for any of our services may be cancelled or altered (subject to availability) up to 7days before the date of the event for a full refund.

One week before the date of the event, you may change your booking to another date or cancel to receive a credit note.

Seven days prior to the booking, no refunds or credit notes will be given.
If your child is sick and does not attend, we are unable to offer a refund and the session remains billable.

Be Creative Craft Studio’s events run whatever the weather – in the unlikely event of cancellation by Be Creative Craft Studio due to extreme or dangerous weather conditions, Be Creative Craft Studio remains the right to offer an alternative date or a credit note.

Registration:

When booking online, parents/carers are asked to complete a brief registration form. It is your responsibility to ensure we have the correct contact details and any medical information concerning your child.

Bookings:

Bookings can be made online. Please note that a £2.50 admin fee will be charged for all telephone bookings  (excluding birthday parties)

Payments:

Workshops, Holiday Camps,  and Parties  – All of our services must be paid for in advance. Your child’s place will not be guaranteed until payment has been received in full.